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Remote Technical Support

Direct help from our experts via secure remote connection. Download the software for your operating system and receive professional support within minutes.
Connected to technician
DW

Session active · encrypted

Technician · DIJIWEB · 04:12

Chat

  • Technician · 09:41Good morning! I'm connected and taking a look.
  • You · 09:41The printer won't print anything anymore.
  • Technician · 09:43I see the problem — updating the printer driver now.
  • You · 09:43Great, thank you!
Technician is typing…
You stay in control · end the session anytime
Fastest Method

Have a Session Code?

Enter your session code below and click connect for immediate support.

After connecting, accept the incoming connection in the ISL Online application

Or Download ISL Light

How It Works

Download the ISL Online software, start the application, and share the session code with us. We'll then securely connect to help you.

Download ISL Online

Choose your operating system below to download the correct version

Select Your Operating System
Download for Windows

Windows 7 or newer

Instructions

Windows

01

Download and start the ISL Light program

02

A session code will be automatically generated

03

Share this code with our support representative

04

Wait for the connection to be established

Security & Privacy

256-bit Encryption

All connections are encrypted with bank-grade security

You Stay in Control

You can disconnect at any time

No Installation

Works directly without permanent installation

GDPR Compliant

Fully compliant with European privacy legislation

Alternative Support

Phone support during business hours

Email support with response within 24 hours

On-site visit by appointment (rates apply)

Remote Support

Need technical assistance? Our experts can securely connect to your computer for remote support.

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